Terms and Conditions

Executive Jet Management's Aircraft Charter Standard Terms & Conditions

These Standard Terms & Conditions are incorporated by reference into the charter trip quote that is offered to you by Executive Jet Management (EJM), and also are incorporated into the contract of charter carriage that is established by your acceptance of the charter trip quote.  You as our customer (Customer) are responsible for ensuring that all of the passengers for the charter trip receive the passenger notices set out in these Standard Terms and Conditions.

Scheduling Flights: To begin planning your next trip, please contact EJM’s charter representatives by phone at 877-356-5387 or via email at flycharter@ejmjets.com to obtain a charter price quote. Quotes are not binding until customer accepts the offered quote and EJM then is able to confirm scheduling of the aircraft and crew. EJM’s performance also is subject to the receipt of timely payment from customer. Failure to make timely payment may result in suspension of the charter flights.
Passenger Manifest Changes: Only manifested passengers (and their baggage) are permitted on board the aircraft. To avoid departure delays, passenger manifest changes must be communicated in advance by calling 877-356-5387.
Cancellations, Generally: To cancel a trip, you must call 877-356-5387. In all cases, Customer is responsible for any amounts due as a result of partial completion of itinerary, including positioning costs and return of aircraft to its base.

Cancellations, Domestic Fees: Domestic flights cancelled within 48 hours of scheduled departure will incur a fee of five hundred dollars ($500). Within 24 hours of scheduled departure, Customer will incur a fee of 2 hours flight time. Within 12 hours of scheduled departure, Customer will incur a fee equal to the greater of (i) 50% of the total amount of the Aircraft Charter Quotation or (ii) 2 hours of flight time.
Cancellations, International Fees: For all booked trips, Customer is responsible for all costs incurred by EJM in the course of preparing and planning the flight, including but not limited to flight planning, customs, and international permits. International flights cancelled within 96 hours of scheduled departure will also incur a fee equal to five hundred dollars ($500) per day of the quoted itinerary (first day through last day). Within 72 hours of scheduled departure, Customer will incur an additional fee of 2 hours flight time for each flight day in the quoted itinerary. For cancellations within 48 hours of scheduled departure, Customer will incur a fee equal to 50% of the total amount of the Aircraft Charter Quotation. For cancellations within 24 hours of scheduled departure, Customer will incur a fee equal to 100% of the total amount of the Aircraft Charter Quotation.

Cabin Service: On flights where a cabin service is required or requested, service is provided by either a safety-trained crew member (flight attendant) or a cabin service attendant based on availability.
Customer and Passenger Behavior: Customer is responsible for ensuring that all passengers act in a lawful and responsible manner at all times while aboard the aircraft and that all passengers comply with the instructions of the pilots in command of the aircraft. Customer is liable to EJM for any damage caused by any of the passengers to the aircraft.Security. EJM reserves the right to cancel or postpone any trip where security has been or may be compromised.Interruption of Service. If the charter service is interrupted for any reason, such as a delay caused by inclement weather, air traffic control, or customs, EJM will do whatever it can to assist the passengers and keep any delays to a minimum. If Customer accepts the adjusted service by flying the charter, Customer is responsible for the original quoted cost of the trip. EJM cannot be held financially liable for any missed opportunities that occur as a direct or indirect result of an interruption of service.
Marijuana and other federally controlled substances are strictly prohibited from carriage or use aboard the charter flight. The captain may immediately land the aircraft and terminate the charter trip if controlled substances are brought onboard or are used. Customer will be responsible for all costs associated with the diversion of the aircraft, with cooperation with local law enforcement, and with thorough cleaning of the aircraft.
Please contact your EJM charter sales representative if any minors will be traveling on an international charter flight without one or both parents or legal guardians. Consent forms will be required from each parent or legal guardian that will not be flying with the minor. These documents must be presented to EJM and the flight crew for review before boarding.
Passenger Identification: Prior to boarding, each adult passenger must present to the flight crew a government-issued identification such as a current passport or driver’s license. This is required by the Transportation Security Administration. Passengers under the age of 18 must be vouched for by a parent or legal guardian.
Additional Documentation for International Flights: Customer is responsible for ensuring that all passengers have required travel documentation, including passports and visas for each flight. Please consult the U.S. Department of State website (www.travel.state.gov) for information on the documentation requirements of different countries. If EJM is required to carry any passenger out of a country on the charter itinerary because that passenger is refused entry or is deported, Customer will be responsible for the costs associated with that flight.
Prohibited Items: The Transportation Security Administration prohibits the carriage of certain items on commercial aircraft.  A list of the prohibited items is given at www.tsa.gov/travelers/airtravel/prohibited/permitted-prohibited-items.shtm.Inspection. All baggage and personal items brought on board the aircraft are subject to inspection as may be required by law or as may be determined necessary by the flight crew. EJM may discontinue flights if a passenger refuses to allow such an inspection.
Hazardous Materials: Federal law forbids the carriage of hazardous material aboard aircraft in a passenger’s luggage or on their person.  A violation can result in 5 years imprisonment and penalties of $250,000 or more (49 U.S.C 5124).  Hazardous materials include:  explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives, and radioactive materials.
Oxygen Bottles:  Federal law forbids the use of passenger-provided compressed oxygen cylinders in the aircraft cabin.  However, with written proof of medical need, a passenger may bring one cylinder of compressed oxygen as stored cargo for use at destination, with a maximum capacity of 1,000L.  No more than 6 cylinders may be carried at any time.  The cylinders must be secured in a DOT-approved ATA-300 shipping container, unless the passenger is traveling on any of the following aircraft types: Bombardier Global, Bombardier Challenger 350 & 605, Dassault Falcon, and Gulfstream IV/V/450/550.Oxygen Concentrators.  Portable oxygen concentrators may be used in the cabin during flight, if prescribed by a medical doctor.  EJM is required to obtain written proof of medical need.  Please provide a copy of the prescription or a doctor’s letter to your charter sales representative.Should special arrangements be required to meet any of the above requirements, your Customer Service Team is prepared to assist you.  Please contact them at the earliest opportunity.
Pricing: The price quoted is guaranteed once aircraft availability and owner approval is secured and the trip is confirmed by EJM. (Special requests are honored when possible but are not subject to guaranteed pricing.) The quoted price excludes additional trip expenses, such as flight phone charges, etc., and international and helicopter charter flights, which are billed based on actual flight time (or trip minimums). If requested, EJM will provide an estimate for these charges.
Please note the following pricing terms:
• All prices are stated in U.S. dollars ($).
• There is a two-hour daily minimum flight charge on all trips.
• When applicable, additional charges apply, e.g. for international fees and taxes, catering, flight phone use, wifi, ground transportation (including a 10% service fee), hangar, de-icing or unforeseen flight diversions, etc.
• All flight itinerary changes are subject to review, approval, and pricing revisions as aircraft availability, aircraft performance and operational limitations, crew duty time restrictions, etc., are reevaluated and secured. These changes may affect the original charter quote. EJM will provide an updated price quote detailing itinerary changes upon request.
Payment, Time & Manner: Payment for all charters and auxiliary services are due within 10 calendar days from the invoice date. Payments should be remitted to EJM by one of the following methods:
1. Electronic Payment Via ACH Transfer:
Beneficiary:  Executive Jet Management, Inc.
Bank Name:  Wachovia, a div. of Wells Fargo Bank NA, Avondale, PA
Bank ABA:  121000248
Account Number:  20000129841542.
Electronic Payment Via Wire Transfer:
Beneficiary:  Executive Jet Management, Inc.
Bank Name:  Wells Fargo Bank NA, San Francisco, CA
Bank ABA:  121000248
Account Number:  2000012984154
Swift:  WFBIUS6S3.
Check Payable to the Order of “Executive Jet Management, Inc.” to:
By First-Class Mail:
Executive Jet Management, Inc.
P.O. Box 785016
Philadelphia, PA 19178-5016

By Overnight Courier:
Executive Jet Management, Inc.
Attn: Credit Department
4556 Airport Road
Cincinnati, OH 45226
Payment, Late Fees: Late fee charges of 1.5% per month (18% per year) or the highest legal rate, whichever is less, may be assessed on all past due invoices. In the event of default which requires third party intervention to collect, Customer agrees to pay all costs of collection, including out-of-pocket expenses, plus attorney fees, regardless of whether a formal court proceeding is filed.
Third-Party Invoices: Customer may receive additional invoices for charges originating from a third party, such as flight phone use or ground transportation.
Passengers are guaranteed to fly on an aircraft operated under EJM’s Part 135 air carrier certificate or on a third party vendor aircraft that has been audited to EJM’s standards.
U.S. Federal Aviation Taxes:
A federal tax of $4.00 per passenger and a Federal Excise Tax of 7.5% will apply to all domestic passenger flight segments and 6.25% for all domestic cargo flights. A tax of $8.70 per passenger applies on all flights between the continental US and Hawaii and/or Alaska. Other international arrival/departure taxes may apply.
Other Government Taxes, Fees, & Surcharges: EJM’s quoted charter rates are exclusive of any value-added, sales, use, excise, customs duties or other government taxes, fees, or surcharges that may apply to the charter services provided under these Standard Terms & Conditions (“Taxes”). Customer will pay all such Taxes including those paid or payable by EJM (exclusive of taxes on EJM’s net corporate income) and any related interest and penalties.
In the event that payment of any amount of charter fees becomes subject to value-added tax, withholding tax, levy or similar payment obligation on sums due to EJM under this agreement, such amounts shall be borne and paid for by Customer in addition to the sums due to EJM. Customer will provide EJM free of charge with the appropriate certificate(s) from the relevant authorities confirming the amount of the value-added taxes, withholding taxes, levies or similar payments borne and paid for by Customer.
Baggage Claims: Customer must report any lost or damaged baggage or other personal property within 48 hours after deplaning. Customer is responsible for ensuring that valuables, fragile items, and perishables are reasonably packaged.  Customer and the passenger will not be reimbursed for the loss or damage of baggage or other personal property if a claim is not timely made, if Customer or passenger did not pack properly, or if Customer or passenger did not label or otherwise notify the flight crew of the presence of fragile items.
International Liability Limits: EJM subscribes to the IATA Intercarrier Agreement, the IATA Agreement on Measures to Implement the IATA Intercarrier Agreement, and the ATA Agreement on Provisions Implementing the IATA Intercarrier Agreement to be Included in Conditions of Carriage and Tariffs (see OST Form 4523-A); and in accordance with those Agreements agrees under Article 22(1) of the Warsaw Convention or the Warsaw Convention as amended by the Hague Protocol that the liability limits for passenger injury or death in international transportation as defined in the Convention are waived in their entirety.
These Standard Terms & Conditions may be revised by EJM at any time in its sole discretion, except that the Standard Terms & Conditions applicable to your particular charter trip are those in effect at the time you receive your charter trip quote from EJM.
Confidentiality: EJM will not disclose information regarding Customer, passengers, or their travel arrangements, unless authorized by Customer or required by law. Only persons named in EJM’s records for the account are authorized to obtain information about flight or billing information.Insurance Coverage. When flying with EJM, Customer will be covered by insurance whether the passengers will be on an EJM-managed aircraft or one of our approved vendor aircraft. Upon request, Customer will be provided a certificate of insurance that describes the relevant liability coverage amounts and that includes the customer as an additional insured with a waiver of subrogation.
Law & Jurisdiction: This charter service contract between EJM and Customer is entered into in the State of Ohio, United States of America, and is governed by the laws of the State of Ohio, excluding its choice of law rules. The exclusive forum for any court proceeding to resolve any dispute relating to this agreement shall be in the state or federal courts located in Hamilton County, Ohio, and the parties irrevocably consent to the exclusive jurisdiction and venue of these courts. 

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On-Demand Charter

Your Trip, Your Way

With On-Demand Charter, you custom build each trip to fit your exact needs for that particular journey. You aren’t tied into a long-term commitment and can choose any type or size aircraft you prefer. This pricing model is pay-as-you-go based on current retail charter rates. It doesn’t get any easier than this!

Download our On-Demand Charter Overview.

Flat-Rate Charter

The Ideal Choice for the Frequent Flyer

If you charter multiple times each year and prefer knowing exactly what you’ll pay for a trip based on fixed discounted hourly rates for each aircraft size, Flat-Rate Charter is the ideal program for you. You can easily manage your annual charter spend with a simple pre-paid pricing model that requires a one-time upfront deposit, which is fully refundable and never expires. Better yet, an appropriately sized aircraft is always available for you and one phone call is all it takes to book each of your trips.

Download our Flat-Rate Charter Overview.

Additional EJM Charter Programs

Specialty Situations Require Specialty Programs

EJM’s Cabin-Class Charter provides a fast, easy process to book your charter trip. Simply provide your itinerary and preferred cabin class (aircraft size), and we will handle the rest of the details of booking your flight. You may choose any of our aircraft cabin sizes at a set hourly rate. This program benefits clients who require a simplified booking process and consistent pricing model without being locked in to a specific aircraft’s availability.

Download our Cabin-Class Charter Overview.

EJM’s City-Pair Charter is a one-way trip program that allows you to travel between identified popular U.S. city pairs for a fixed cost. You’ll be guaranteed to fly in a midsize or super midsize cabin jet and will always know what your trip will cost if your travel plans take you between these frequently-visited cities.

Download our City-Pair Charter Overview.

If you fly more than 50 hours annually with EJM, we want to reward you with a special reduced rate on every flight you take. As with On-Demand Charter, the pricing model is pay-as-you-go, but at a lower cost than retail. All we require is that you commit to 50 hours of flight time or more per year with us.

Download our Block Charter Overview.

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View EJM's latest one-way and empty leg flight opportunities.


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